Privacy Policy for Apex Roofing Repair
Effective Date: November 25, 2025
Last Updated: November 25, 2025
Introduction
Apex Roofing Repair (“we,” “our,” or “us”) operates the website https://apexroofingrepair.ca (the “Site”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and request roofing services.
By using our Site and submitting information through our contact forms, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.
Information We Collect
When you request a roofing estimate or contact us through our Site, we collect personal information that you voluntarily provide to us. This information includes your full name, email address, physical address, and phone number. We collect this information through an embedded form on our website to help us provide you with accurate roofing estimates and to communicate with you about our services.
In addition to the information you provide directly, we automatically collect certain technical information when you visit our Site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. We collect this information through website analytics tools, including but not limited to Google Analytics 4 (GA4), to help us understand how visitors use our Site and to improve our website’s functionality and user experience.
How We Use Your Information
We use the personal information you provide primarily to respond to your roofing estimate requests and service inquiries. Your contact information allows us to communicate with you about your project, schedule consultations or inspections, provide cost estimates, and deliver the roofing services you request.
We also use your information to improve our customer service and to better understand your needs so we can provide more relevant and helpful responses. The technical data we collect through analytics tools helps us analyze website traffic patterns, identify technical issues, optimize our Site’s performance, and enhance the overall user experience.
From time to time, we may use your email address or phone number to send you information about our services, special offers, or updates that we believe may be of interest to you. You may opt out of receiving these communications at any time by contacting us directly.
Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We do not share your personal information with outside parties except in the limited circumstances described below.
We may share your information with trusted service providers who assist us in operating our website or conducting our business, such as web hosting providers or email service platforms. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes of providing their services to us.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Third-Party Analytics
Our Site uses Google Analytics 4 and potentially other analytics tools to collect information about your use of our Site. These tools use cookies and similar technologies to track and analyze website traffic and user behavior. The information generated by these tools about your use of the Site (including your IP address) is transmitted to and stored by these service providers on their servers.
Google Analytics collects data such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to maintain and improve our Site and our services. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical and electronic security measures.
However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Typically, we retain customer contact information and project details for a period of seven years following the completion of services to maintain business records and comply with legal and regulatory requirements.
Your Rights
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information. You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request that we delete your personal information, subject to certain legal exceptions such as retention requirements for business records.
If you would like to exercise any of these rights, or if you have questions about how we handle your personal information, please contact us using the information provided below.
Children’s Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Apex Roofing Repair
Email: [email protected]
Phone: (403) 999-7877
Location: Calgary, AB
We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.